FAQ
WHY BUY FROM US?
VoidLine provides the largest curated selection of techwear, secure payment options, easy order tracking, free delivery with no minimum purchase, and a professional customer service team available 7/7.
📦HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?🛍️
Delivery estimates:
- 5-7 days to the UK.
- 1-2 weeks for Europe.
- 1-2 weeks for the USA and Canada.
- 1-4 weeks for other global destinations.
When is the tracking information available?
Tracking information will be supplied to you after your order has been shipped to you. Please note that tracking information may take up to 24-48 hours to display.
What is our order tracking system?
Tracking Information will be sent to you for each package that are shipped out. Once your order is shipped, we will send you a shipping confirmation email containing the tracking number and link so you can see and follow your parcel's journey
Why is my items shipped in Multiple Packages?
Some items may be ready before others so we always would like to ship our items to your with priority. We also may ship separately to maintain so that we are able to declare a low cost customs declaration. This helps to mitigate taxes and duties in your local country – however taxes or duties charges can still arises due to the laws of your local country.
CONTACT
We aim to respond within 24 hours, but this may vary depending on the time of year and your time zone.
Our team is available from 9 am to 6 pm GMT every day.
LOCATION AND PRODUCT ORIGIN
We are a UK-based techwear company with our head office and main warehouse in Manchester.
Our products are designed in the UK and Japan, and manufactured in various locations, including Japan, China, and Korea, ensuring high-quality and innovative techwear designs.
ORDER TRACKING & INCOMPLETE ORDERS
Track your order here using your tracking number
Orders with multiple items may ship separately from our UK and Japan warehouses to expedite delivery. If all items aren't received within 20 business days, contact us for a shipment review.
PACKAGE DELIVERY
Parcels are delivered to your mailbox, or in person if too large. If you're unavailable, a notice will be left for pickup at the nearest post office.
SIZE & RETURNS
My garment is too small/big. How can I replace it?
Refer to our size guides on product pages or contact us for assistance before ordering. Returns for size issues are at the customer's expense. We only cover product reship if the size isn’t matching the size information provided on the product page.
đź“«RETURN & CANCELLATION
- Can I modify/cancel my order?
Contact us ASAP to modify orders. Once shipped, orders cannot be changed/cancelled. Our head of support email is jessica@voidline.co.uk
- I would like to return my order.
We offer a 14-day money-back guarantee from receipt, with return shipping at your expense.
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DAMAGED ORDERS
Contact us via email or our contact page, providing photos or videos to expedite the process.
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🏦PAYMENT
Which types of payments do you accept?
Void Line accept uses two processors for our customer’s convenience. We take payments in the form of Visa, MasterCard, Apple Pay, Google Pay and PayPal*. Please note you do not need a PayPal Account to use this processor. You can choose to pay by any option at your convenience.
We do not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems are automatically encrypted using the highest level of SSL security - ensuring your information is kept private. Your transaction is secure with encrypted SSL technology.
đź’¦CARE INSTRUCTIONS
What are the care recommendations for my clothes?
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